Legal & Policies
Intuitive guidance. Personal reflection. Your own path.
Last updated: 1 November 2026
Welcome to The Lunar Thread. These policies explain how our tarot reading services work, what you can expect when placing an order, and how your information is handled.
By purchasing a reading through this website, you acknowledge that you have read the applicable terms and policies below.
1. Terms & Conditions
1.1 About The Lunar Thread
The Lunar Thread is an independent online tarot reading service offering intuitive, reflective readings intended to support personal exploration, self-awareness and contemplation.
1.2 Our services
The Lunar Thread may offer the following services:
The Lunar Message: A focused reading exploring a particular question, situation or theme.
The Lunar Thread: A more in-depth reading exploring connections, patterns and potential perspectives surrounding a situation.
The Lunar Forecast: A forward-looking reading exploring possible themes, influences and opportunities.
The exact contents, format, price and estimated delivery time of each service will be described on its individual service page before purchase.
Readings may be delivered in writing by email or through a scheduled live video session, depending on the service purchased.
1.3 The nature of tarot readings
Tarot readings are offered for entertainment, personal reflection and spiritual exploration.
Tarot interpretations are subjective and may be understood differently by different individuals. They are not a guarantee of future events or outcomes.
The Lunar Thread does not claim to possess infallible knowledge of the future, another person’s private thoughts, or events that have not yet occurred.
Readings are intended to help you explore possibilities and perspectives, not to determine your decisions for you.
1.4 Personal responsibility
You remain responsible for your own decisions, actions and circumstances.
Any interpretation, suggestion or perspective offered during a reading should be considered alongside your own judgement, circumstances and independent research.
You should not rely on tarot readings as a substitute for professional medical, mental health, legal, financial, investment or other specialist advice.
1.5 Placing an order
When placing an order, you are responsible for providing accurate information, including your email address and any details reasonably required to complete your chosen reading.
If your reading involves selecting a number, you may be invited to choose a number from the range specified in the service description. This forms part of the reading experience and does not guarantee a particular result.
Please review your selected service, its price and its delivery information before completing payment.
Your order will be subject to the applicable cancellation rights described in this policy.
1.6 Payment
All prices will be displayed in the currency specified on the relevant service page.
Payment must be completed through the payment method provided at checkout before your reading is prepared or your session is confirmed, unless otherwise stated.
Any applicable taxes and additional charges will be disclosed before you complete your purchase.
1.7 Delivery of written readings
Written readings will be delivered to the email address supplied at checkout.
The estimated delivery timeframe will be stated on the relevant service page. Delivery times are estimates unless expressly stated otherwise.
Please check your spam or junk folder if your reading has not arrived within the stated timeframe.
If your reading has not arrived, contact us so we can investigate and resolve the issue.
1.8 Live video readings
Where live video readings are offered, you are responsible for attending at the confirmed date and time and ensuring you have a suitable internet connection and working device.
If you need to rearrange a session, please contact us as early as possible.
Any rescheduling arrangements, missed-session rules and applicable cancellation rights will be communicated before booking.
Nothing in this section removes any statutory rights you may have.
1.9 Intellectual property
All original written readings, interpretations, written materials, branding, website copy and other content created by The Lunar Thread remain the intellectual property of their respective owner.
Your purchased reading is for your personal use only.
You may keep your reading for private reference but may not reproduce, publish, sell, distribute or commercially exploit it without prior written permission, except where permitted by law.
1.10 Changes to these terms
These terms may be updated from time to time to reflect changes to our services, business practices or legal obligations.
The version applicable to your purchase will be provided or made available when you place your order. Changes will not retrospectively remove rights you already have under applicable law.
2. Tarot Reading Disclaimer
2.1 For reflection, not certainty
The Lunar Thread provides tarot readings as a form of spiritual exploration, entertainment and personal reflection.
Tarot readings are interpretive rather than scientifically established methods of predicting future events. Any future-oriented interpretation represents a possible perspective, not a promise or certainty.
Your experience of a reading is personal, and you are free to accept, question or disregard any interpretation.
2.2 No professional advice
Our readings are not intended to diagnose, treat or prevent any medical or psychological condition.
They are not a replacement for advice from a qualified healthcare professional, therapist, solicitor, accountant, financial adviser or other appropriately qualified specialist.
For important matters involving your health, safety, finances, legal position or wellbeing, seek appropriate professional assistance.
2.3 Relationships and other people
Relationship readings may explore themes such as communication, emotional patterns, personal boundaries and possible perspectives on a situation.
We cannot verify another person’s feelings, intentions, fidelity, private activities or future behaviour through tarot.
Readings should not be treated as factual evidence about another person or used as the sole basis for significant relationship decisions.
2.4 Outcomes and expectations
No particular outcome, prediction, reconciliation, relationship, career opportunity, financial result or other event is guaranteed.
Individual experiences will vary. The Lunar Thread cannot promise that a reading will produce a particular emotional, spiritual or practical result.
2.5 Personal choice
Our intention is to offer a space for reflection, curiosity and self-exploration.
You retain full autonomy over your decisions and the direction of your life.
Nothing in this disclaimer excludes or limits liability where doing so would be unlawful.
3. Cancellation, Rescheduling & Refund Policy
We understand that plans and circumstances can change. The following policy explains how cancellations and refunds are handled.
3.1 Your statutory cancellation rights
For many online purchases of services and digital content, UK consumer law provides a 14-day cancellation period, subject to the applicable rules and exceptions.
The start of that period and the consequences of cancelling depend on the type of service purchased.
If you ask us to begin providing a service during your cancellation period, we will obtain any legally required express request and provide the relevant information about charges if you subsequently cancel.
Where a service is fully performed during the cancellation period, your right to cancel may end if the legal requirements for that result have been met, including obtaining your prior express consent and acknowledgement where required.
Digital content supplied electronically may be subject to separate rules. We will obtain any required consent and acknowledgement before supplying qualifying digital content immediately where this affects your cancellation rights.
Nothing in this policy removes your statutory rights.
3.2 Written readings
Once you place an order for a written reading, preparation may begin in accordance with the delivery arrangements and any express request you have made.
If you wish to cancel, please contact us at [Insert your business email address] as soon as possible.
Any cancellation request will be assessed in accordance with the statutory rights applicable to your purchase, including any valid request for early performance and any legally applicable exceptions.
If you cancel within an applicable statutory cancellation period, you will receive any refund required by law.
3.3 Live video readings
If you have booked a live video reading and need to cancel or reschedule, please contact us at [Insert your business email address].
Where a discretionary rescheduling arrangement applies, its conditions will be displayed before booking.
Your statutory cancellation rights will continue to apply where relevant. A booking policy cannot remove a cancellation right that the law gives you.
3.4 Refunds
If a refund is due, it will ordinarily be returned using the original payment method unless another arrangement is agreed with you or the law requires otherwise.
We aim to resolve refund enquiries promptly.
If you believe that your reading was not supplied as described, was not delivered, or contains an issue that we are responsible for, please contact us so we can investigate.
3.5 Dissatisfaction with a reading
Tarot interpretation is subjective, and we cannot guarantee that a reading will match your expectations or that you will agree with every interpretation.
A difference of interpretation alone does not guarantee a refund. However, this does not affect your statutory rights or your rights where a service has not been provided in accordance with applicable consumer law.
4. Privacy Policy
4.1 Your privacy matters
The Lunar Thread respects your privacy and aims to collect only the information reasonably necessary to operate its services, process orders and communicate with clients.
This policy explains how personal information may be collected, used, stored and shared when you visit the website or purchase a reading.
Before publishing this policy, we will identify the relevant data controller and confirm the actual providers used by the business.
4.2 Information we may collect
Depending on how you use the website, we may collect:
Your name or the name you provide when booking.
Your email address.
Your order details, selected reading and payment status.
Your chosen number, question or other information you voluntarily submit for your reading.
Messages and correspondence you send to us.
Booking information for live sessions, where applicable.
Technical information collected through website functionality, cookies or analytics, where enabled.
Please provide only the personal information necessary for your reading. You are not required to disclose sensitive or highly personal information unless it is genuinely necessary and there is an appropriate lawful basis for processing it.
4.3 How we use your information
We may use your information to:
Process and manage your order.
Prepare and deliver your reading.
Arrange and administer live sessions.
Respond to enquiries and customer service requests.
Maintain appropriate business and financial records.
Prevent fraud and protect the security of our services.
Meet applicable legal and regulatory obligations.
Improve our website and services where permitted.
We will not use your personal information for unrelated purposes without an appropriate lawful basis.
4.4 Legal basis for processing
Where UK data protection law applies, we will process personal information under an appropriate lawful basis.
Depending on the circumstances, this may include performing our contract with you, complying with a legal obligation, pursuing legitimate interests or obtaining your consent.
Where consent is relied upon, you may withdraw it, although this will not affect the lawfulness of processing carried out before withdrawal.
4.5 Payment information
Payments may be processed by a third-party payment provider.
We do not intend to collect or store full payment card details directly. Payment information is handled in accordance with the relevant payment provider’s systems and policies.
Please consult the provider’s privacy information when completing a transaction.
4.6 Email communications
We may email you about your purchase, delivery, booking or customer service enquiry.
Marketing emails will only be sent where we have an appropriate legal basis and have complied with applicable marketing and electronic communications rules.
You may unsubscribe from marketing communications at any time. This will not prevent us from sending essential messages about an existing order.
4.7 Sharing your information
We may share the minimum necessary information with service providers that help us operate the business, such as:
Website hosting and website administration providers.
Payment processors.
Booking and scheduling platforms.
Email delivery providers.
Video meeting platforms.
Accounting or professional advisers, where appropriate.
We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.
We do not sell personal information to third parties.
The actual providers and any relevant international data transfers must be identified and assessed before this policy is published.
4.8 How long we retain your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling disputes, maintaining appropriate records and meeting legal obligations.
Retention periods will depend on the type of information and the reason it is held.
When information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.
4.9 Your data protection rights
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request erasure of personal information.
Request restriction of processing.
Object to certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner’s Office (ICO).
These rights are subject to applicable legal conditions and exceptions.
To exercise a right or raise a privacy concern, contact [Insert your business email address].
You can find further information through the UK Information Commissioner’s Office.
4.10 Cookies and analytics
This website may use essential cookies and, if enabled, analytics or advertising technologies.
Where required by law, non-essential cookies will only be used after you have given valid consent.
The final version of this policy should identify the cookies and tracking technologies actually used on the website and explain how visitors can manage their preferences.
4.11 Data security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Please avoid sending payment card details or unnecessary sensitive personal information by email.
4.12 Changes to this privacy policy
We may update this policy when our business practices, service providers or legal obligations change.
The latest version will be published on this website with its updated date.
5. Confidentiality & Personal Boundaries
The Lunar Thread treats information shared for a reading with care and discretion.
Information provided to prepare a reading will be used for the purposes explained in the privacy policy and handled in accordance with applicable data protection law.
Please do not submit information about another person that you do not have a legitimate reason to share.
We reserve the right to decline a request where it falls outside the scope of our services or raises legitimate concerns about safety, privacy or misuse.
We do not claim that communications are protected by legal professional privilege or any other special legal confidentiality privilege.
6. Complaints & Contact
If you have a question, concern or complaint about a reading, order, booking or the handling of your personal information, please contact us first.
Email: [Insert your business email address]
Business name: [Insert your legal business or trading name]
Please include your order reference, if applicable, and a clear description of the issue so we can investigate.
We aim to respond within a reasonable timeframe and work towards a fair resolution.
Nothing in these policies limits any rights or remedies available to you under applicable law.
7. Governing Law
These terms are intended to be governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to your circumstances.
If you are a consumer residing elsewhere in the United Kingdom or another country, applicable mandatory rights may continue to apply regardless of this clause.
The Lunar Thread
A moment of reflection. A deeper connection to yourself. Your path remains your own.